Effective Date: May 28, 2025
INTRODUCTION
Easy Load & Go (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy2 outlines how we collect, use, disclose, and safeguard your information when you interact with our website,3 request our services, or communicate with us. By using our services or accessing our website, you signify your acceptance of this Privacy Policy. If you do not agree with4 the terms of this policy, please do not use our5 services or website.
INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, or is capable of being associated with6 you (“Personal Information”). The types of Personal Information we collect7 depend on your interactions with us and may include:
2.1. Contact Information: Your name, phone number, email address, and preferred contact method.
2.2. Service Request Information: Details necessary to provide a quote and perform services, such as:
Pickup and delivery addresses (including specific instructions, access notes, gate codes, etc.).
Description of items for moving or junk removal (e.g., number of boxes, type of furniture, volume of junk).
Preferred service dates and times.
Details on how you heard about our services.
2.3. Payment Information: While we primarily process payments on-site (Cash, Credit/Debit Card, E-transfer), if you provide credit card details over the phone or through a third-party payment processor linked to our services, we will process this information securely. We do not store full credit card numbers on our servers.
2.4. Communications: Records of your communications with us, including emails, phone call notes, and messages through our website or social media.
2.5. Website Usage Data (Non-Personal): When you visit easyloadgo.com, our website may automatically collect certain non-personal information about your device and Browse activity, such as:
IP address
Browser type and version
Operating system
Referral source
Pages viewed, time spent on pages
Date and time of visit
Clickstream data This data is primarily collected through cookies and similar technologies and is used for analytics to improve our website.
HOW WE COLLECT INFORMATION
We collect Personal Information through the following methods:
3.1. Directly From You: When you fill out our online quote request form (e.g., Google Form), call us, email us, or communicate with us directly about our services.
3.2. From Third-Party Platforms: If you contact us through platforms like Facebook Marketplace, your information may be shared with us in accordance with their privacy policies.
3.3. Through Automated Technologies: Our website uses cookies and similar tracking technologies to collect website usage data. You can manage your cookie preferences through your browser settings.8
HOW WE USE YOUR INFORMATION
We use the Personal Information we collect for the following primary purposes:
4.1. To Provide and Manage Services:
To process your quote requests and provide accurate service estimates.
To schedule and perform moving transport or junk removal services.
To communicate with you regarding your service appointments, updates, and confirmations.
To process payments for services rendered.
4.2. For Communication:
To respond to your inquiries, questions, and requests.
To send service-related notifications (e.g., appointment reminders).
To send important updates about our policies or services.
4.3. For Internal Operations and Improvement:
To operate, maintain, and improve our website and services.
To analyze service usage trends and demand.
To manage our internal record-keeping and administrative tasks.
To monitor and prevent fraud or misuse of our services.
4.4. For Marketing and Promotion (with consent):
To send you promotional communications about our services, special offers, or news, where you have opted in or it is permitted by law. You may opt-out of receiving marketing communications at any time.
4.5. For Legal and Compliance Purposes:
To comply with applicable laws, regulations, legal processes, or governmental requests.
To protect the rights, property, or safety9 of Easy Load & Go, our clients, or others.
To enforce our Policies & Procedures and other agreements.
HOW WE DISCLOSE YOUR INFORMATION
We may share your Personal Information with third parties only in the following limited circumstances:
5.1. Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such10 as:
IT and website hosting providers.
Payment processors (e.g., for credit card transactions).
Analytics providers (for website usage data).
(For Junk Removal) Landfills or disposal facilities, only as necessary for legal waste disposal documentation, typically non-identifiable. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.11
5.2. Legal Requirements and Business Transfers: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that12 such action is necessary to comply with legal obligations, protect our rights or property, or13 in connection with a merger, acquisition, or sale of assets.
5.3. With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5.4. Aggregated or De-identified Data: We may share aggregated or de-identified data (which cannot be used to identify you personally) for various purposes, including analytics, research, or marketing.
DATA SECURITY
We implement reasonable technical, administrative, and physical safeguards designed to protect the Personal Information we collect from unauthorized access, use, alteration, and disclosure.14 However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
YOUR CHOICES AND RIGHTS
7.1. Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions15 provided in those emails or by contacting us directly. Please note that even if you opt-out, we may still send you non-promotional,16 service-related communications.
7.2. Access and Correction: You have the right to request access to the Personal Information we hold about you and to request corrections17 if it is inaccurate. To make such a request, please contact us at info@easyloadgo.com.
7.3. Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please18 be aware that removing or rejecting cookies could affect the availability and functionality of our19 website.
CHILDREN’S PRIVACY
Our services are not directed to individuals under the age of 18, and we do not knowingly collect Personal Information20 from children under 18. If we become aware that we have inadvertently collected Personal Information from a child under 18, we will take steps21 to delete such information from our records as soon as possible.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy22 applies only to information collected by Easy Load & Go. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party23 sites you visit.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time24 to reflect changes in our practices or for other operational, legal, or regulatory25 reasons. The “Effective Date” at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically26 to stay informed about how we are protecting your information. Your continued use of our27 services or website after any modifications indicates your acceptance of the updated Privacy Policy.28
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Easy Load & Go
Mailing Address: P.O. Box 53651, Houston, TX 77052
Phone: 281-972-4712
Email: info@easyloadgo.com
P.O. Box 53651
Houston, TX 77052
Easy Load & Go Copyright © 2025. All Rights Reserved.
